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Merchandise
2019 Holiday Shipping FAQs

Remember this IMPORTANT information when placing your order:

I want my package in time and do not want to pay extra for shipping. Will I get it in time?
Depends on when you order and where you want it delivered. Please see the below map for a transit estimate for packages shipped from UCSB Campus Store during the 2019 Holiday Season. Please check the USPS website for the most accurate information regarding receiving orders.

map showing UPS Ground deliveries from UCSB


Does UPS deliver on Christmas Eve?
Yes. The last days to ship to insure delivery by Tuesday, December 24th, for the following service levels:
  • UPS GroundĀ®: Friday, December 13 (delivery by Tuesday, December 24)
  • UPS 2nd Day AirĀ®: Friday, December 20 (delivery on Tuesday, December 24)

I placed my order Friday afternoon, December 20st and did not receive it until after the Holiday. What happened?
Orders received AFTER 10am on Friday, 12/20 will not ship until Thursday, 1/2.

I placed my order in the afternoon and it did not ship that day. What is going on?
We strive to ship out all orders the same day that we receive them. Unfortunately, we have to have a cut off time so that orders can be processed for shipping. Generally, ALL orders placed AFTER 12pm M-F will ship the following business day. The only exception is Friday, December 20st when the cutoff time is 10am.

Why am I not getting free UPS Ground shipping when my order is over $99?
As stated on the website, shipping charges are removed AFTER your order is placed. We make sure each order qualifies for the free shipping promo before removing the charges. It does not apply to computer items, diploma frames, and textbooks. It is good for UPS Ground only.

Please call us at 805.893.8321 if you have any questions.
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