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Exchanges and Returns

Fall 2020 Textbook Refund Policy:

TEXTBOOK REFUNDS GIVEN THE FIRST FIVE DAYS OF EACH TERM. Sales on textbooks are final and non-refundable if purchased after the first five days of term. Shrink wrapped items must not be opened


Please return by US postal mail. Shrink wrapped items must not be opened. Make sure you include your customer order number, and your first and last name that way we will know who you are. Please ship early before the 5th day of the Fall quarter, as it can take up to 10 business days for books to arrive at the Campus Store.

 

 

Ship to Address using USPS is:

Attn: FALL 2020 TEXTBOOK RETURN
UCSB Campus Store
P.O. BOX 13400
University of California
Santa Barbara, CA 93107

Please call 805.893.4097 with questions about textbook returns.


Merchandise Return Policy (not textbook or computers):

The UCSB Campus Store will exchange/return any merchandise as long as it has not been worn, washed, or used, and is in its original packaging with all tags attached. Gift cards and e-Gift cards cannot be returned. You may have a full refund as long as the merchandise is returned within 30 days of the original shipping date. Please include the original packing slip so that the credit card used on the original order can be used for any refunds or exchange price differences. If the merchandise was a gift, please include your credit card info.


Here is a copy of our Return and Exchange Form for merchandise items that fit the above criteria.


Ship to Address using USPS or UPS:

Attn:e-Commerce Department
Campus Store
University Center
University of California
Santa Barbara, CA 93107

Please call 805.893.8321 with questions regarding merchandise returns.

UCSB Campus Store
University Center (UCEN)
1 UCEN Rd
Santa Barbara, CA 93106

805.893.3271
bookstore-mailorder@ucsb.edu

 

 

Free UPS Ground Shipping for textbooks for Fall 2020 Qtr. Shipping charges will be waived when order is processed.

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