Exchanges and Returns
Textbook Refund Policy:
TEXTBOOK REFUNDS GIVEN THE FIRST FIVE DAYS OF EACH TERM. Sales on textbooks are final and non-refundable if purchased after the first five days of the term. Shrink-wrapped items must not be opened
Please return by US postal mail. Shrink-wrapped items must not be opened. Make sure you include your customer order number, and your first and last name that way we will know who you are. Please ship early before the 5th day of the quarter, as it can take up to 10 business days for books to arrive at the Campus Store.
Additional information regarding Textbook returns specific to a particular quarter can be found here.
Please call 805.893.4097 with questions about textbook returns.
Merchandise Return Policy (not textbook or computers):
The UCSB Campus Store will exchange/return any merchandise as long as it has not been worn, washed, or used, and is in its original packaging with all tags attached. Gift cards, e-Gift cards, clearance, and discounted items are final sales and cannot be returned. You may have a full refund as long as the merchandise is returned within 30 days of the original shipping date. Please include the original packing slip so that the credit card used on the original order can be used for any refunds or exchange price differences. If the merchandise was a gift, please include your credit card info.
Here is a copy of our Return and Exchange Form for merchandise items that fit the above criteria.
Ship to Address using USPS or UPS:
Attn: e-Commerce Department
UCSB Campus Store
1 Ucen Road
University Center Receiving
Santa Barbara, CA 93107
Please call 805.893.8321 with questions regarding merchandise returns.
HoursUC Santa Barbara Campus Store
Regular Store Hours:
Monday- Friday 8:00 am - 5:00 pm
Saturday: 11:00 am to 4:00 pm
Closed: November 23rd at 3:00pm
Closed: November 24th -27th 2022
All online orders will ship on Monday 28th
Campus Store Open to the public
December 19th to 22nd 10:00am – 4:00pm
Online ordering is open 12/22 until 12:00pm