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Exchanges and Returns

Textbook Refund Policy:

TEXTBOOK REFUNDS GIVEN THE FIRST FIVE DAYS OF EACH TERM. Sales on textbooks are final and non-refundable if purchased after the first five days of term. Shrink wrapped items must not be opened


Please return by US postal mail. Shrink wrapped items must not be opened. Make sure you include your customer order number, and your first and last name that way we will know who you are. Please ship early before the 5th day of the quarter, as it can take up to 10 business days for books to arrive at the Campus Store.


Additional information regarding Textbook returns specific to a particular quarter can be found here.

 

Please call 805.893.4097 with questions about textbook returns.

Merchandise Return Policy (not textbook or computers):

The UCSB Campus Store will exchange/return any merchandise as long as it has not been worn, washed, or used, and is in its original packaging with all tags attached. Gift cards, e-Gift cards, clearance, and discounted items are final sale and cannot be returned. You may have a full refund as long as the merchandise is returned within 30 days of the original shipping date. Please include the original packing slip so that the credit card used on the original order can be used for any refunds or exchange price differences. If the merchandise was a gift, please include your credit card info.


Here is a copy of our Return and Exchange Form for merchandise items that fit the above criteria.


Ship to Address using USPS or UPS:

Attn: e-Commerce Department
UCSB Campus Store
1 Ucen Road
University Center Receiving
Santa Barbara, CA 93107

Please call 805.893.8321 with questions regarding merchandise returns.

Textbooks Orders 1(805)893-4097
ucen-books@ucsb.edu
For questions regarding course books, online textbook ordering, faculty requisitions.
Computers 1(805) 893-3538
ryan.luongo@ucsb.edu
For questions regarding computer hardware, back-to-school computer information, in-stock computer products.
General Questions M-F 1(805) 893-2330

UCSB Online Orders 1(805) 893-8321
bookstore-mailorder@ucsb.edu
For questions regarding online orders of Apparel,Gifts,Insignia & General Merchandise.
UCSB Campus Store 1 (805) 893-8321
For general questions about merchandise and services.
Summer Regular Store Hours:
Monday- Friday 8:00am - 5:00pm
Saturday: Closed
Sunday: Closed

Saturday's: Closed August 13th - September 10th

Closed Labor Day September 5th 2022

Open: Move-in-Weekend
September 17th & 18th 8:00am-5:00pm

Open: First Day of Classes
Open: Extended Hours 8:00am - 6:00pm September 22nd 2022
Open: Extended Hours 8:00am - 6:00pm September 23rd 2022
Open: Extended Hours 8:00am - 6:00pm September 26th 2022
Open: Extended Hours 8:00am - 6:00pm September 27th 2022

Directions to the Campus Store

UC Santa Barbara Campus Store
University Center (UCEN)
1 UCEN Rd
Santa Barbara, CA 93106
805.893.3271
bookstore-mailorder@ucsb.edu

Map of UCSB

For Parking Permit Pricing

UCSB

In Store only

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