Textbook Refund Policy

Refunds are available only during the first five (5) days of each academic term.

• After the first five days, all textbook sales are final and non-refundable.
• Shrink-wrapped items must be unopened and in original condition.

Returning Textbooks by Mail

• Ship using USPS, UPS, FedEx, or another carrier.
• Include your order number and full name.
• Items must arrive before the 5th day of the term.
• Shrink-wrapped items must remain sealed.

For textbook return deadlines, call (805) 893-4097.

Merchandise Return Policy (Excludes Textbooks & Computers)

You may return or exchange merchandise within 30 days of the shipping date if the item:

• Has not been worn, washed, or used
• Is in original packaging with all tags attached

Non-returnable items:

• UCSB Campus Store Gift Cards
• Clearance and discounted merchandise

To Process Your Return

• Include your original packing slip.
• Refunds are applied to the original payment method.
• Gift returns require your own card information for refunds or exchanges.

Missing an Item or Package?

• Claims must be made within 30 days of purchase.
• We can file a carrier claim for qualifying missing packages.

Contact Us

Email: [email protected]
Phone: (805) 893-8321

Return & Exchange Form

Scan the QR code below or use the button to access the fillable Return & Exchange Form.

If you are unable to scan the QR code, use the button above.

Return Shipping Address (Merchandise Only)

Ship via your preferred carrier to:

Questions? Call (805) 893-8321.